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Organisational silos hampering integration efforts in Asia

New research has found that the organization’s silos have prevented Asian companies from integrating applications to deliver superior user experiences.

According to the Asia Pacific version of Mulesoft 2022 Connection Benchmark According to the report, organizations in the region use 1,020 individual applications, more than in the United States and Europe, but on average only 28% of these applications are integrated.

Brian Kealey, Area Vice President of Asia at Mulesoft, attributed this to the fact that many organizations in Asia are taking a siled approach to integration.

“Not always consistent Integration and automation platform. In short, each project team implements its own integration in its own way, “Kealey said. “And those point-to-point or hard-coded integrations tend to become brittle and fail as the systems around them change.”

recently, Expanding cloud adoption More organizations in the region are making integration difficult because organizations may be using legacy integration systems that are not cloud-enabled.

“Typical Enterprise service bus Connecting with SaaS probably won’t work [software-as-a-service] There are many updates in that space, such as applications, “he said. “In Asia, there is still coding for each of these integration projects. This is an enemy of the agility and speed that our customers are aiming for.”

Still, there are some enlightened organizations that have a more holistic view of integration efforts.

Take Inseed, a French business school with a campus in Singapore, as an example. According to Keeley, Insead has created a “composable enterprise strategy” to provide students with a seamless experience, from recruitment to attending classes on and off campus, to graduation and graduation.

“They break down all the systems into building blocks and reuse those built using Mulesoft etc. if new processes are needed,” he said. “When new projects come out, each project is a little faster and cheaper because we reuse those assets and serve them where they don’t exist.”

MuleSoft, which Salesforce acquired for $ 6.5 billion in 2018, is a cloud-based integration. Application programming interface The (API) platform helps businesses connect different applications and coordinate workflows between them.

Such a so-called market Integrated platform as a service (IPaaS) offerings typically come with pre-built connectors to common business applications, from Salesforce Customer Relationship Management (CRM) and SAP Enterprise Resource Planning (ERP) systems to Workday talent management software. ..

“Anyone you can trust in this area can use connectors. What sets us apart is the quality of these connectors. Therefore, just because you have a connector for SAP, you don’t necessarily have to be with others. Not always as effective.

“We believe we’ve spent enough time building one of the most robust connectors for these popular systems on one platform and have been in this market long enough,” Keeley said. I am saying.

In addition, Kealey said Mulesoft will provide a “solution accelerator” on top of the connectors that organizations can use to build APIs for specific business processes, such as the formation of loans in the financial sector.

“You can expose these APIs to yourself or a third party. Customers can not only get iPaaS, but also an API platform with accelerators and methodologies, so they can process much faster than other methods. I can do it. “

As one of Salesforce’s fastest growing business units, MuleSoft is bullish on growth prospects in Asia and has grown its channel partner team in the region in the last four months to meet market demand. Keeley said it doubled.

“This is a good place. Once customers start building reusable and configurable enterprise platforms, they need to disassemble their silos to provide a company-wide customer experience,” he said. Told.

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